Privacy Policy

Last Updated: December 20, 2025

1. Introduction

Welcome to WAMA ("we," "our," or "us"). We create services that enable businesses to communicate effectively with their customers via WhatsApp. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Service").

2. Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our Service.

  • Account Information: When you register, we collect your organization name, email address, and authentication tokens provided by Meta/Facebook.
  • WhatsApp Data: As a WhatsApp Business Solution Provider (BSP) or Tech Provider, we process phone numbers, WhatsApp Business Account IDs (WABA IDs), and message content transmitted through our platform solely for the purpose of delivering messages.
  • Usage Data: We collect log data, device information, and usage metrics to improve platform reliability.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service.
  • Facilitate the sending and receiving of WhatsApp messages via the Meta Cloud API.
  • Monitor and analyze trends, usage, and activities in connection with our Service.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. Data Sharing and Disclosure

We do not sell your personal data. We share your information in the following circumstances:

  • With Meta/WhatsApp: Your data is shared with Meta Platforms, Inc. as necessary to facilitate the WhatsApp Business API service.
  • Service Providers: We may share data with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., hosting, analytics).
  • Legal Requirements: We may disclose information if we believe disclosure is in accordance with any applicable law, regulation, or legal process.

5. Data Retention

We retain your personal information and message logs for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete the data we hold about you. Contact us to exercise these rights.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

support@wama.app